Moirai News Support
Quick answers for account access, watchlists, saved stories, privacy, and troubleshooting.
Getting started
Can I use Moirai without an account?
Yes. Tap “Enter Guest Mode” on the sign-in screen to access public briefings, Explore, and news details. A signed-in account is required for a server-synced watchlist.
How do I manage my watchlist?
Sign in, open the Watchlist tab, and use search to add a stock or ETF. Open an item or use the available remove control to remove it.
Where are saved stories stored?
Saved stories are stored locally on your device. You can access them from Profile.
Account and privacy
How do I delete my account?
Sign in, open Profile, tap “Delete Account,” and confirm. Your account and associated server data will be permanently deleted. Local saved items and disposable caches are removed as part of deletion.
How do I clear guest data?
Open Profile while using Guest Mode and select the option to clear guest data.
How do I clear the cache?
Open Profile and select “Clear Cache.” This removes disposable local content without deleting your account.
Troubleshooting
News or watchlist data is not loading
- Confirm that your device has an active internet connection.
- Close and reopen the app.
- Open Profile and clear the cache, then retry.
- For account data, sign out and sign back in.
I cannot sign in
Confirm that you selected the same sign-in method used to create the account. Apple, Google, and email identities may represent different accounts.
Contact support
For product and account assistance, email support@moirai.news. For general business inquiries, email contact@moirai.news. Never include passwords or verification codes in your message.